Reviews are normally dispatched within 1-3 business days.
Custom themes are normally dispatched within 5 business days.
We can no longer assist you with a cancellation for your order if we have already reviewed it or have started developing your theme.
If you wish to cancel your order, please submit a cancellation request via email at email@example.com
Your cancellation request must include the following information:
- The name and email address used to place the order
- Order number (starts with “#10”)
Please note; due to privacy and security concerns, we can only process a cancellation request sent to us at firstname.lastname@example.org
Cancellation requests cannot be submitted by phone, social media or alternative email addresses.
If you implement at least half our suggested changes from our review and don't see an improvement within 30 days, you can request a full refund.
For custom themes:
Due to the nature of this service, we do not offer refunds. We will provide as many revisions as needed to satisfy our clients!
After the cancellation or return has successfully been processed, we will notify you about your refund.
Your refund will be processed to your original method of payment, within 1-2 working days.
Alternatively, we can offer the value as store credit for our website.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, here are the steps you can take:
- Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
- Contact your bank (check the processing time before a refund is posted).
- Check your bank or PayPal balance again (transactions may have been delayed).
If you have any questions please contact us via email at email@example.com